{"id":18646,"date":"2022-06-29T13:33:02","date_gmt":"2022-06-29T13:33:02","guid":{"rendered":"http:\/\/twg-build.co.uk\/akarecruitment\/?p=18646"},"modified":"2022-07-20T14:44:11","modified_gmt":"2022-07-20T14:44:11","slug":"signs-a-career-as-a-customer-service-manager-is-for-you","status":"publish","type":"post","link":"http:\/\/twg-build.co.uk\/akarecruitment\/signs-a-career-as-a-customer-service-manager-is-for-you\/","title":{"rendered":"Signs a Career as a Customer Service Manager is for You"},"content":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<span style=\"font-weight: 400;\">A Customer Service Manager is responsible for ensuring customer satisfaction with an organisation. You will manage teams to meet targets. Here are the signs you\u2019d make a good customer service manager:<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>You have\u2026<\/b><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">excellent communication skills that allow you to inform customers and work with other professionals<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">listening skills, to understand exactly what customers require<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">problem-solving skills<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the confidence and diplomacy to remain calm when dealing with difficult situations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">teamwork and leadership skills<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the drive and creative thinking, to constantly produce new ideas to improve customer service\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">time management skills and an ability to work well under pressure and meet deadlines.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>You want to\u2026<\/b><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">aid customers\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">communicate with customers by telephone, email, letter and face-to-face<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">investigate and solve customers&#8217; problems, which may be complex or long-standing, that have been passed on by customer service assistants<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">handle customer complaints or any major incidents, such as a security issue or a customer being taken ill<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">issue refunds or compensation to customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">keep accurate records of discussions or correspondence with customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">analyse data to determine the level of customer service your organisation is providing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">develop feedback or complaints procedures for customers to use<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">manage staff recruitment and appraisals<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">train staff to deliver a high standard of customer service<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">lead or supervise a team of customer service staff<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">learn about your organisation&#8217;s products or services and keep up to date with changes.<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>You don\u2019t mind\u2026<\/b><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">mostly office-based work<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">living near or commuting to a town\/city<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Potentially dealing with angry customers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">a pressured environment with a need to meet targets on time<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>Getting started<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">This career is open to all graduates but a degree or Higher National Qualification in the following subjects may be advantageous:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Business Studies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consumer Studies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Management Studies<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Marketing<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Experience in customer service is obviously valuable. This can be gained through entry positions such as a customer service assistant or extracurricular activities.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>Search all customer service manager jobs on our vacancies page.<\/b><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">Article source: <\/span><a href=\"https:\/\/www.prospects.ac.uk\/job-profiles\/customer-service-manager\"><span style=\"font-weight: 400;\">https:\/\/www.prospects.ac.uk\/job-profiles\/customer-service-manager<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A Customer Service Manager is responsible for ensuring customer satisfaction with an organisation. Here are the signs you\u2019d make a good customer service manager&#8230;<\/p>\n","protected":false},"author":1,"featured_media":18671,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[203],"tags":[],"_links":{"self":[{"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/posts\/18646"}],"collection":[{"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/comments?post=18646"}],"version-history":[{"count":2,"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/posts\/18646\/revisions"}],"predecessor-version":[{"id":18648,"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/posts\/18646\/revisions\/18648"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/media\/18671"}],"wp:attachment":[{"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/media?parent=18646"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/categories?post=18646"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/twg-build.co.uk\/akarecruitment\/wp-json\/wp\/v2\/tags?post=18646"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}